What to Do If You Get Hacked: Immediate Steps & Expert Help
Recover Fast, Protect Your Data, and Prevent Future Hacks
The Original PC Doctor offers fast, expert IT help to recover hacked accounts, secure your data, and get you back onlineโonsite, remotely, or by phone!
Think your computer, email, or online account has been hacked? Donโt panicโmillions of Australians face cyber attacks and identity theft each year, but you can take back control quickly by following these steps.
What to Do Immediately If You’ve Been Hacked
- Stay calm. Avoid rash decisionsโquick, clear action is best.
- Disconnect from the internet. Unplug your device or disable WiFi to prevent further data theft or malware activity.
- Change your passwords NOW. Update all important accounts (email, bank, social media) using a different, secure device if possible. Use strong, unique passwords each time.
- Scan for malware and viruses. Run a full scan with a trusted antivirus program. If you need help, see our virus removal service.
- Enable two-factor authentication (2FA). Add extra protection to accounts by requiring a one-time code in addition to your password.
- Report the hack to relevant authorities. For stolen identity, banking or financial hacks, contact your bank and report to the Australian Cyber Security Centre (ACSC) and/or police.
- Contact an IT expert for help. Unsure how bad the damage is? Call The Original PC Doctor for immediate, expert advice and recovery support.
Why Choose The Original PC Doctor?
- Local Australian experts since 2001
- Onsite, remote & phone help available nationwide
- Fast malware removal and data recovery
- No Fix, No Fee Guarantee โ only pay if we solve it
- Advice on securing your accounts and preventing future hacks
Call 1300 723 628 for Immediate Cyber Help
How to Protect Yourself From Future Hacks
- Keep all your software and operating systems up to dateโinstall updates as soon as theyโre available.
- Use strong, unique passwords for every account. Consider a password manager to stay organised.
- Enable two-factor authentication (2FA) wherever possible.
- Be cautious of suspicious emails, texts, or pop-upsโdonโt click unknown links.
- Regularly back up your important data to a secure location.
- Read our Cyber Security Tips guide for more info.
FAQ โ Hacked Account or Computer
Q: How do I know if I’ve been hacked?
A: Watch for strange emails sent from your account, new apps you didnโt install, unexpected password changes, or pop-ups demanding money.
A: Watch for strange emails sent from your account, new apps you didnโt install, unexpected password changes, or pop-ups demanding money.
Q: Should I reset my devices?
A: In severe cases, a full reset (after backing up your files) may be safest, but speak to an expert before wiping anything important.
A: In severe cases, a full reset (after backing up your files) may be safest, but speak to an expert before wiping anything important.
Q: What if my business or work account is hacked?
A: Contact your IT department and see our business IT security solutions for urgent support.
A: Contact your IT department and see our business IT security solutions for urgent support.
Q: Where can I report a scam or cyber incident in Australia?
A: You can report online scams, cybercrime, or suspicious activity to Scamwatch Australia. They provide up-to-date warnings and advice to protect Australians from scams.
A: You can report online scams, cybercrime, or suspicious activity to Scamwatch Australia. They provide up-to-date warnings and advice to protect Australians from scams.
If your device is beyond repair or not worth fixing, please recycle it responsibly. Visit Computers & Electronics Recycling Australia.
