Microsoft Surface Pro 5 (2017) Repair Specialists
Last Updated:
The Surface Pro 5 (Microsoft just called it “Surface Pro” — the 2017 model — but the community calls it Pro 5 for clarity) is one of the most reliable Surface Pros Microsoft ever shipped. Eight years on, we still see them coming in for the predictable triple: battery swell, Surface Connect port wear and the occasional cracked screen after a drop. Almost every Pro 5 we receive is worth repairing — a $400-$600 refresh buys another 3-4 years of solid Windows 11 use.
We stock screen assemblies, batteries, kickstand hinges and Surface Connect flex parts for the Pro 5 in workshop. Same- or next-day in metro Sydney, Melbourne, Brisbane, Perth and Adelaide.
Models We Service
Every Microsoft Surface generation we currently service for this issue:
| Model | Year | Common faults | Service status |
|---|---|---|---|
| Surface Pro 5 — m3 / 4GB / 128GB | Entry SKU | Battery, screen, port | Same-day |
| Surface Pro 5 — i5 / 4GB / 128GB | Most-common | Battery (very common), screen, port | Same-day |
| Surface Pro 5 — i5 / 8GB / 256GB | Mid-spec | Battery, screen, port, kickstand | Same-day |
| Surface Pro 5 — i7 / 16GB / 512GB | Top-spec | Same as i5 + thermal/throttling | Same-day |
| Surface Pro 5 LTE Advanced | 2018 variant | SIM-tray service + standard repairs | Same-day |
Common Issues & How We Fix Them
Battery swell — the Pro 5’s #1 issue
After 5-7 years, almost every Pro 5 we see has a swollen battery — the cell expands inside the chassis, pushes the screen off the bonded edge, eventually pops the bezel. Caught at the “feels thicker” stage it’s a clean $400-$520 fix. Wait until the screen separates and you’re at $900+ because the screen assembly has been damaged too.
Surface Connect port wear
Pro 5’s Surface Connect contacts wear flat after 4-5 years of daily plug-cycles. Port flex replacement: $280-$350 fitted, 90 minutes workshop.
Cracked screen
Bonded glass-and-LCD assembly. Replacement: $500-$600 fitted. We stock Pro 5 assemblies — same-day for metro drop-offs by 11 AM.
Kickstand spring fatigue
Pro 5 kickstand hinges hold tension well but after 6-7 years some go floppy. Re-tension: $180. Full hinge cluster swap: $420.
Type Cover not detected
Lint contamination in the pogo-pin connector accounts for 70% of “keyboard not detected” cases. Free clean and re-test as part of any diagnostic visit.
Our Repair Process
- Free quote — most Pro 5 faults we can pre-diagnose from your description.
- Drop-off or courier in.
- Data image as safety net.
- Same- or next-day workshop turnaround.
- 90-day warranty.
Frequently Asked Questions
Microsoft Surface Pro 5 (2017) Repair faults we repair every week
Swollen battery
Symptom: Screen lifts at edges and chassis feels thicker after 5-7 years
How we fix it: Disconnect battery connector, release adhesive strips, fit new 38 Wh cell and recalibrate fuel gauge.
Repair or replace? repair
Surface Connect port wear
Symptom: Charging fails or only works with pressure on the magnetic pogo pins
How we fix it: Remove rear shell, desolder damaged flex, solder new Surface Connect flex and test 15 V rail.
Repair or replace? repair
Bonded LCD delamination
Symptom: Cracks or pressure marks appear after a drop, screen flexes outward
How we fix it: Heat perimeter to 80 °C, separate digitiser-LCD stack, bond new 12.3-inch 2736×1824 assembly with LOCA.
Repair or replace? repair
Kickstand hinge fatigue
Symptom: Screen flops or will not hold angles beyond 120 degrees
How we fix it: Remove display, replace both torque hinges with OEM-spec units and torque to 0.6 Nm.
Repair or replace? repair
LTE SIM tray damage
Symptom: Nano-SIM not detected on LTE Advanced model
How we fix it: Replace tray assembly and reseat WWAN antenna pigtails on the cellular module.
Repair or replace? repair
Thermal throttling on i7
Symptom: CPU drops to 0.8 GHz under sustained load after years of dust
How we fix it: Clean heatsink fins and fan, replace aged thermal paste with PTM7950 pad.
Repair or replace? repair
Microsoft Surface Pro 5 (2017) Repair price guide
| Repair | Indicative price | Typical turnaround |
|---|---|---|
| Battery replacement | $400-$520+ | Same or next day |
| Surface Connect flex replacement | $280-$350+ | Same day |
| Complete screen assembly | $650-$900+ | Same or next day |
| Kickstand hinge set | $220-$290+ | Same day |
| LTE SIM tray service | from $95 | Same day |
| Thermal repaste and clean | from $145 | Same day |
| No-fix-no-fee diagnostic | from $149 | 2-5 business days |
| Data imaging before board work | from $120 | Same day |
Prices are indicative only — every job is confirmed with a free, no-obligation quote after diagnosis. No Fix, No Fee.
Microsoft Surface Pro 5 (2017) Repair — your questions answered
How much does a battery replacement cost on a Surface Pro 5?
Battery replacement on the 2017 Surface Pro 5 typically ranges from $400 to $520 including the new 38 Wh cell, labour and 90-day warranty. We image your drive first and the job is usually completed same or next day in metro capitals.
Can you fix the magnetic charging port on my Surface Pro 5?
Yes, worn Surface Connect contacts are a common failure. We replace the port flex assembly for $280-$350. The repair restores reliable 15 V charging and takes about 90 minutes in our workshop.
Is it worth repairing a cracked screen on a 2017 Surface Pro 5?
A bonded screen replacement costs $650-$900. If the rest of the device is in good condition, the repair is usually worthwhile because the Pro 5 still runs Windows 11 well after a refresh.
Do you offer onsite repair for Surface tablets in Sydney?
Our technicians perform onsite diagnostics and many battery or port repairs at your location across metro Sydney, Melbourne, Brisbane, Perth and Adelaide. Complex screen or board work is completed in the workshop with same or next-day turnaround.
What warranty comes with Surface Pro 5 repairs?
Every repair carries a 90-day warranty covering both parts and labour. This applies to battery, screen, port and hinge work performed on the 2017 model.
