Desktop & PC Support Services
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Windows 10 / 11 and Mac desktop support, application installs, driver repairs, peripheral setup, Wi-Fi and network printer troubleshooting, and new-computer setup — done by Australian technicians who actually use these things every day.
Call 1300 723 628 Book online → Get a Quick Quote →
🛡 25+ years in Australian IT
⚡ Same-day metro response
🤝 Real Australian technicians
✅ No-fix-no-fee diagnostic
Why we're good at desktop support
Desktop support is the meat and potatoes of IT. It’s unglamorous, it has to be reliable, and most of it is diagnosing why something that worked yesterday doesn’t work today. We’ve been doing exactly this since 2001, and we’re genuinely good at it.
Experience
Millions of cumulative support hours on Windows and Mac desktops since 2001. From Windows XP through 11. From Power Mac G5s through Apple Silicon. If you’ve used it, we’ve supported it.
Expertise
Windows 10 & 11 certified. Apple-experienced technicians. Active Directory and Entra ID admin. Group Policy. Intune device management. Driver-level debugging. PowerShell and Bash scripting for bulk desktop admin.
Authority
Microsoft Cloud Partner. Apple Authorised third-party service partner for out-of-warranty repair. Long-standing references from franchise head offices, medical practices, and professional services firms across Australia.
Trust
Fixed-price common jobs. No-fix-no-fee diagnostic. Never touch your data without permission. 90-day workmanship warranty on every hardware repair.
Desktop and PC services we provide
New-computer setup
Unbox, configure, migrate data from old machine, install your business apps, set up email, join domain or Microsoft 365, and train you on anything unfamiliar. Fixed price: $320 + GST on-site.
Windows 10 / 11 support
Updates not installing, Start menu broken, Microsoft BitLocker full-disk encryption (BitLocker) recovery, driver issues, Windows Hello, printing problems, and the full suite of Windows gremlins. All versions current and legacy.
Mac desktop support
macOS upgrades, iCloud setup, Time Machine, mail configuration, driver for PC peripherals on Mac, and mixed-fleet (Mac + PC) office support.
Application installs & licensing
Microsoft 365, Adobe Creative Cloud, AutoCAD, MYOB, Xero, Reckon, QuickBooks, Zoom Rooms, and any line-of-business application. We handle the licensing headache.
Driver & device issues
Printer won’t print, scanner not detected, webcam not working after Windows update, graphics driver crashes, Bluetooth pairing failures, audio out of sync.
Peripheral & Wi-Fi setup
Network printer configuration, shared scanner setup, Wi-Fi connection problems, Virtual Private Network (VPN) setup for working from home, external monitor and dock configuration.
Desktop & PC support pricing
Most common jobs have a fixed price. Anything else is hourly, with a quote first.
- New computer setup (on-site): $320 + GST (under 4 hours), $480 + GST (4–6 hours).
- New computer setup (remote): $220 + GST.
- Data migration from old PC / Mac: from $180 + GST.
- Application install (per app): $60 + GST for most common software.
- Driver / peripheral troubleshooting: $150/hr remote, $180/hr on-site — most fixes in under an hour.
- Windows reinstall / Mac macOS reinstall: $280 + GST including data migration.
All prices exclude GST. Written quotes provided before any work. No-fix-no-fee guarantee on diagnostic work.
How desktop support works
- Tell us the problem. Call or book online. Describe what’s broken in plain English — ‘my printer doesn’t print’ is fine.
- Remote first. Most issues are resolved in a single remote session. Cheaper, faster, no one has to leave the office.
- On-site if needed. Hardware problems, new-computer setups, and network cabling need hands on. Same-day metro dispatch.
- Test and confirm. We don’t leave until you’ve confirmed the issue is resolved. Notes emailed, free 14-day follow-up if it recurs.
- It's taking more than 90 seconds to boot to a usable state.
- The fans are audibly louder than they used to be.
- The computer feels warm to the touch on the case or vents.
- Apps freeze for 5+ seconds when opening a large file.
- The hard drive light stays on solid instead of flickering.
Desktop & PC support FAQs
Do you support both Windows and Mac?
Yes. Our technicians cover both, and we’re comfortable supporting mixed-fleet environments where some staff use Macs and others use PCs. No separate ‘Apple team’ needed.
Can you help if my computer won't boot at all?
Usually, yes. We can often rescue data and restore Windows / macOS without a full wipe. If the drive itself has failed, we move the job to our data recovery team.
Do you set up new computers before they arrive?
If you send it to us, yes. Ship the new computer to our workshop; we configure it, install your apps, migrate data from the old one, and ship it back ready-to-use. Common with remote staff and rural clients.
Will you speed up my slow computer?
Usually, yes — and honestly. We diagnose why it’s slow before we clean it. Sometimes the answer is a $120 SSD upgrade that doubles the machine’s life. Sometimes the answer is ‘this computer is 8 years old, replacement is smarter’. We’ll tell you which.
Can you remove a virus or malware?
Yes — see our dedicated cybersecurity page. We clean, verify, and harden against recurrence. Not just an antivirus scan.
Do you service gaming PCs?
Yes. Custom builds, water-cooling leaks, Graphics Processing Unit (GPU) issues, driver conflicts, RGB problems (yes really) — same rate as business desktops, no gaming-tax pricing.
Free resources
A curated list of free Australian resources we recommend to every client — no affiliate links, no referral commissions, just genuinely useful things we hand out over and over again.
♻️ Free e-waste and old computer recycling
- TechCollect — free drop-off for computers, printers, and accessories at 100+ sites nationally.
- Officeworks Bring It Back — most electronics, plus toner cartridges and batteries. In every store.
- MobileMuster — free mobile phone recycling at Australia Post, Officeworks, Optus, and Telstra.
- B-cycle — free battery recycling (household, laptop, power tool) at over 4,000 locations.
We can also arrange secure wipe + certified destruction of drives before recycling — ask for quote.
🛡️ Report a scam, fraud, or cybercrime
- Scamwatch (ACCC) — national scam reporting. Helps warn other Australians.
- ReportCyber (ACSC) — for cybercrime reports: hacking, ransomware, account compromise.
- IDCARE — free identity and cyber support (1800 595 160) for individuals and small businesses.
- Have I Been Pwned — free check if your email or password has been in a known breach.
🔐 Free password managers
- Bitwarden — free tier covers unlimited devices, open-source, trusted by security pros.
- Proton Pass — free tier from the Proton (Switzerland) team, also open-source.
- KeePass — offline, file-based, rock solid for technical users.
Need help rolling one out for your whole family or team? See our cybersecurity service →
📡 Free NBN speed test & status
- Our NBN Speed Test & Report — free, three tests per day, generates a detailed report you can email to your provider. Our recommended starting point.
- Speedtest by Ookla — run from a computer wired to your router, peak + off-peak, 3 runs each.
- fast.com — Netflix’s tester. Great cross-check against Speedtest.
- NBN Co address check — confirm your technology type (Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Curb (FTTC), Hybrid Fibre Coaxial (HFC), FW, Sat).
- ACCC Broadband Speeds report — independent data on which RSPs actually deliver their advertised speeds.
💾 Free backup and data tools
- Windows: Built-in File History + Windows Backup. If you have Microsoft 365 Personal or Family, OneDrive already includes 1 TB — turn it on.
- Mac: Time Machine + any external Universal Serial Bus (USB) drive. Set and forget.
- Cloud: Backblaze ($7 USD/month unlimited), Proton Drive (5 GB free), IDrive (10 GB free).
- Disk imaging: Macrium Reflect Free (Windows). Creates a bootable full-disk image.
Small business with more than 5 users? See our managed backup service →
🧰 Free software alternatives to expensive tools
- Office: LibreOffice, OnlyOffice, or Google Docs.
- PDF editing: Smallpdf, iLovePDF (free tiers cover most tasks).
- Photo editing: GIMP, Photopea (browser-based Photoshop clone).
- Video editing: DaVinci Resolve free version rivals paid editors.
- Antivirus: Windows Security (built into Windows) is plenty for most home users. No need to pay Norton / McAfee.
📞 Australian tech support hotlines — the real ones
- NBN Co: 1800 687 626 (residential) — but call your Retail Service Provider (RSP) first, not NBN Co directly.
- myGov Help Desk: 132 307 (account and login issues).
- Australian Taxation Office (ATO) scam hotline: 1800 008 540.
- Identity & Cyber Support Service (1800 595 160) (IDCARE): 1800 595 160 — free identity theft support.
- The Original PC Doctor: 1300 723 628 — for everything else.
If someone claiming to be from Microsoft, Telstra, or the ATO calls you first, it’s a scam. Hang up and call the real number back.
Related services we handle
We cover a wide range of related requests — including desktop support, pc support, windows 11 support, windows 10 support, new computer setup, computer setup near me, and slow computer fix. Whatever you searched to find this page, we can almost certainly help. Book an on-site visit or call us to check.
Desktop playing up?
Don’t restart it for the fifth time. Call us and it’ll stay fixed.
1300 723 628 Book online → Get a Quick Quote →
25+ years · Real Australian technicians · No lock-in contracts
