IT Support Perth — Business & Home IT Help
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From the Perth Central Business District (CBD) to Fremantle, Joondalup to Rockingham, we've been keeping Perth businesses running since 2001. Real Perth-based technicians, transparent pricing, and no lock-in contracts.
Call (08) 6269 0050 Book IT support in Perth → Get a Quick Quote →
🛡 25+ years servicing Perth
⚡ Same-day on-site metro
🤝 Real Australian technicians
✅ No-fix-no-fee diagnostic
Why Perth businesses choose The Original PC Doctor
The Original PC Doctor has been providing IT support in Perth since 2001 — a quarter-century of continuous trading under the same ownership, from the same Australian base, with the same focus on honest advice and real-world problem solving. Our Perth technicians know Leach Highway at peak, understand why 'two degrees of separation' is a real rule in Perth business, and have been dispatching from our Perth base for a quarter-century.
Perth businesses trade with long distances and remote sites in their DNA — our technicians understand that an IT problem in Karratha is as urgent as one in the CBD, and we've been solving both for 25 years.
Experience
Operating in Perth since 2001. Over 10,000 businesses and home offices served. Technicians with 10–25 years of hands-on IT experience — not offshore scripts.
Expertise
Microsoft 365, Google Workspace, Windows, macOS, iOS, Android, enterprise networking, cybersecurity, Voice over Internet Protocol (VoIP), backup systems — our technicians are certified, audited, and continuously trained.
Authority
Longest-running independent IT support brand in Australia. Featured in the Sydney Morning Herald, The Age, 2GB, 3AW, and ABC. Member of the Australian Information Industry Association.
Trust
Fixed-price common repairs. No-fix-no-fee diagnostic guarantee. 90-day workmanship warranty. Secret Shopper-tested. Australian Business Number (ABN) 17 121 459 734. Fully insured, bonded technicians.
IT support services we provide in Perth
Small business IT support
Your part-time IT department — user setup, Microsoft 365 / Google Workspace admin, hardware lifecycle, network management, and vendor liaison. No managed-services contract required.
On-site Perth technician
A real human on your doorstep. Same-day for Perth metro, next-business-day for outer suburbs. We drive, we ride, we take the train — whatever gets to you fastest.
Remote IT helpdesk
Many issues don’t need an on-site visit. Our Perth-aware remote helpdesk typically resolves everyday problems in under 30 minutes — cheaper, faster, and often before your coffee goes cold.
Microsoft 365 & email
Exchange migrations, Outlook troubleshooting, shared mailboxes, Multi-Factor Authentication (MFA) setup, Teams rollout, SharePoint and OneDrive configuration. All with local account support.
Cybersecurity & backups
Malware removal, phishing cleanup, MFA rollout, endpoint protection, cloud backup configuration, and restore testing. Tailored to Perth compliance requirements. See also our managed backup service.
Network & Wi-Fi
Business-grade Wi-Fi design, mesh installations, Virtual Private Network (VPN) setup, National Broadband Network (NBN) troubleshooting, and secure guest network configuration — residential and commercial premises. Run our free NBN speed test before you call.
📡 Slow internet in Perth? Before you call us, run our free NBN speed test — three tests per day, a written AI-generated report, and a shareable link you can forward to your provider. It’s the fastest way to tell if the problem is your NBN line, your router, your Wi-Fi, or something else.
Perth industries we serve
Our Perth client base reflects the local economy:
- mining and resources head-offices in West Perth and the CBD
- oil and gas services along the industrial corridor
- marine and port logistics in Fremantle
- professional services in the Terrace precinct
- medical practices in Subiaco and Nedlands
Our Perth service area
We dispatch technicians to every business district and suburb across Perth. Our busiest call regions include Perth CBD, West Perth, East Perth, Subiaco, Leederville, Northbridge, Osborne Park, Nedlands, Claremont, Fremantle, and residential callouts across Cottesloe, Joondalup, Scarborough, Morley, Cannington, Rockingham, Mandurah, Midland, Armadale, Hillarys, Swanbourne, City Beach.
Perth landmarks near our callout region: If you’re within sight of Kings Park and Botanic Garden, Elizabeth Quay, Perth Mint, Swan Bells, Cottesloe Beach, and the Fremantle Harbour, you’re well within our same-day on-site service zone.
Perth business parks we regularly service
We support IT at some of Perth’s biggest business parks and commercial precincts. Of 60+ parks across the metro region, the ones our technicians visit most often include:
- Murdoch Health and Knowledge Precinct — Murdoch 6150. Health, medical research, education, biotechnology, life sciences, technology. Home to Murdoch University, Fiona Stanley Hospital, St John of God Murdoch Hospital.
- Kewdale-Welshpool Industrial Area — Kewdale 6105. Logistics, freight, rail terminal, manufacturing. Home to Kewdale Intermodal Terminal (Pacific National), Toll, Linfox.
- Malaga Industrial Estate — Malaga 6090. Trade, warehousing, light manufacturing. Home to various.
- Osborne Park Business Precinct — Osborne Park 6017. Professional services, retail warehouse, trade. Home to various automotive retailers, Harvey Norman Osborne Park.
- Canning Vale Industrial Estate — Canning Vale 6155. Wholesale markets, logistics, manufacturing. Home to Market City Perth (fresh produce wholesale), various.
- Queen Elizabeth II Medical Centre (QEIIMC) — Nedlands 6009. Health, medical research, biotechnology, education. Home to Sir Charles Gairdner Hospital, Perth Children's Hospital, Harry Perkins Institute of Medical Research.
Based in a park not listed here? We still cover it — book an on-site visit and our Perth-based technician will be dispatched same-day for metro postcodes.
Suburbs in Perth we service
We dispatch Perth-based technicians to hundreds of suburbs — here are some of the most frequently called regions. If your suburb isn’t listed, we still cover it, just call us or check our full Perth computer repair page.
Fremantle, East Fremantle, North Fremantle, South Fremantle, Subiaco, Joondalup
How IT support in Perth works
- Call (08) 6269 0050 or book online. Tell us what’s broken. We’ll often diagnose the likely cause from the symptoms alone and give you a price estimate on the phone.
- Remote or on-site. Most issues start with a 15-minute remote session. If we need to be in the room, our Perth technician is dispatched the same business day.
- Fix, document, follow up. Job done, notes emailed. We also include a 14-day free follow-up if the same issue recurs.
Perth IT support pricing
- Remote support: $150 + GST per hour, 15-minute minimum, billed in 15-minute increments.
- On-site Perth metro: $180 + GST per hour, no callout fee within the metro service ring, minimum 1 hour.
- Fixed-price new-computer setup: $220 + GST (remote) / $320 + GST (on-site).
- Malware & virus removal: from $180 + GST (remote), $280 + GST (on-site).
- Managed-services retainer: from $88 + GST per user per month for small businesses. Call us for a tailored quote.
All quotes in writing. No-fix-no-fee guarantee on diagnostic work. Out-of-hours surcharge after 6 pm weekdays and weekends.
Frequently asked questions about IT support in Perth
Do you actually come on-site in Perth, or is it all remote?
Both. Most of our work starts remotely because it’s faster and cheaper, but we send Perth-based technicians on-site daily. Same-day dispatch for metro, next-business-day for outer suburbs.
How fast can you respond to an urgent problem?
Remote helpdesk response averages under 20 minutes during business hours (8 am–8 pm). For on-site urgent dispatch in Perth metro, we aim for within 4 hours of your call during business hours.
Do I need a managed-services contract?
No. Most of our Perth clients pay per-job or per-hour as needed. Managed-services plans are available when you want predictable monthly costs, proactive monitoring, and priority response — but it’s never a prerequisite.
Which Perth suburbs do you cover?
Every suburb in Perth metro. Our standard on-site service zone covers Cottesloe, Joondalup, Scarborough, Morley, Cannington, Rockingham, Mandurah, Midland, Armadale, Hillarys, Swanbourne, City Beach and everything in between. Outer-metro and regional callouts are available with a small travel loading.
Do you service both businesses and home users?
Yes. About 70% of our Perth work is small-business IT support, 30% is home office and residential. The same technicians cover both — no separate “consumer” team.
Are your technicians local to Perth?
Yes. Our Perth on-site technicians live in Perth and have done for years. Our remote helpdesk is Australian-staffed and aware of Perth-specific things like local holidays, weather disruptions, and area code nuances.
Can you help with Apple Mac issues in Perth too?
Absolutely. We have Apple-experienced technicians across Perth metro. See our MacBook repair page or our full IT support hub for more.
Free resources
A curated list of free Australian resources we recommend to every client — no affiliate links, no referral commissions, just genuinely useful things we hand out over and over again.
♻️ Free e-waste and old computer recycling
- TechCollect — free drop-off for computers, printers, and accessories at 100+ sites nationally.
- Officeworks Bring It Back — most electronics, plus toner cartridges and batteries. In every store.
- MobileMuster — free mobile phone recycling at Australia Post, Officeworks, Optus, and Telstra.
- B-cycle — free battery recycling (household, laptop, power tool) at over 4,000 locations.
We can also arrange secure wipe + certified destruction of drives before recycling — ask for quote.
🛡️ Report a scam, fraud, or cybercrime
- Scamwatch (ACCC) — national scam reporting. Helps warn other Australians.
- ReportCyber (ACSC) — for cybercrime reports: hacking, ransomware, account compromise.
- IDCARE — free identity and cyber support (1800 595 160) for individuals and small businesses.
- Have I Been Pwned — free check if your email or password has been in a known breach.
🔐 Free password managers
- Bitwarden — free tier covers unlimited devices, open-source, trusted by security pros.
- Proton Pass — free tier from the Proton (Switzerland) team, also open-source.
- KeePass — offline, file-based, rock solid for technical users.
Need help rolling one out for your whole family or team? See our cybersecurity service →
📡 Free NBN speed test & status
- Our NBN Speed Test & Report — free, three tests per day, generates a detailed report you can email to your provider. Our recommended starting point.
- Speedtest by Ookla — run from a computer wired to your router, peak + off-peak, 3 runs each.
- fast.com — Netflix’s tester. Great cross-check against Speedtest.
- NBN Co address check — confirm your technology type (Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Curb (FTTC), Hybrid Fibre Coaxial (HFC), FW, Sat).
- ACCC Broadband Speeds report — independent data on which RSPs actually deliver their advertised speeds.
💾 Free backup and data tools
- Windows: Built-in File History + Windows Backup. If you have Microsoft 365 Personal or Family, OneDrive already includes 1 TB — turn it on.
- Mac: Time Machine + any external Universal Serial Bus (USB) drive. Set and forget.
- Cloud: Backblaze ($7 USD/month unlimited), Proton Drive (5 GB free), IDrive (10 GB free).
- Disk imaging: Macrium Reflect Free (Windows). Creates a bootable full-disk image.
Small business with more than 5 users? See our managed backup service →
🧰 Free software alternatives to expensive tools
- Office: LibreOffice, OnlyOffice, or Google Docs.
- PDF editing: Smallpdf, iLovePDF (free tiers cover most tasks).
- Photo editing: GIMP, Photopea (browser-based Photoshop clone).
- Video editing: DaVinci Resolve free version rivals paid editors.
- Antivirus: Windows Security (built into Windows) is plenty for most home users. No need to pay Norton / McAfee.
📞 Australian tech support hotlines — the real ones
- NBN Co: 1800 687 626 (residential) — but call your RSP first, not NBN Co directly.
- myGov Help Desk: 132 307 (account and login issues).
- Australian Taxation Office (ATO) scam hotline: 1800 008 540.
- Identity & Cyber Support Service (1800 595 160) (IDCARE): 1800 595 160 — free identity theft support.
- The Original PC Doctor: 1300 723 628 — for everything else.
If someone claiming to be from Microsoft, Telstra, or the ATO calls you first, it’s a scam. Hang up and call the real number back.
Related IT support searches in Perth
We service a wide range of IT support requests across Perth — including it support perth, it support near me, it helpdesk perth, computer technician perth, and data recovery perth. Whatever you searched to find us, we can almost certainly help. Book an on-site visit or call us to check.
Ready for local Perth IT support?
Real technicians, Perth hours, transparent pricing. Call or book online and we’ll get to work.
(08) 6269 0050 Book online → Get a Quick Quote →
25+ years in Perth · Real local technicians · No lock-in contracts
