Small-Business IT Support Services

Q: How do you handle security and compliance for our business?

We follow the ACSC's Essential Eight as a baseline and extend for industry-specific compliance (ISO 27001, SOC 2, APRA CPS 234, medical Practice Incentive Program). Happy to sign an NDA before we start.

Last Updated: 14 May 2026

We become your part-time IT department. User setup, email migrations, Microsoft 365 & Google Workspace admin, hardware lifecycle, network management, and vendor liaison — all delivered by Australian technicians with no managed-service contract required.

Australian IT technician providing business computer help to a small business owner in unknown suburb 1300. — Get expert business computer help from our local Australian technicians, ready to assist your small business.

Call 1300 723 628 Book online → Get a Quick Quote →

🛡 25+ years in Australian IT
⚡ Same-day metro response
🤝 Real Australian technicians
✅ No-fix-no-fee diagnostic

Why Australian small businesses choose us

Most small businesses are stuck between two bad options: pay for an expensive Managed Service Provider (MSP) contract you don’t fully need, or wrestle with IT yourself. We’re the third option — pay-as-you-go IT support with the same senior technicians a large MSP would charge you three times the price for.

Australian technician providing computer support for a business in unknown suburb 1300. — Our Australian technicians provide dedicated computer support for your business, ensuring smooth operations.

Experience

Over 10,000 Australian small businesses supported since 2001. From sole traders and family businesses through to 50-user operations across multiple sites. We’ve seen every line-of-business app you’ve heard of, and a lot you haven’t.

Expertise

Microsoft 365 admin centre, Exchange Online, SharePoint, Teams, Intune. Google Workspace admin. Xero, MYOB, Reckon, and practice management systems. Network and Wi-Fi design, structured cabling, endpoint protection, and cloud backup.

Authority

Microsoft Cloud Partner. Google Workspace Partner. Longest-running independent IT support brand in Australia. Continuing education and certification mandatory for all technicians.

Trust

Fixed price on common projects (migrations, onboarding, offboarding). Hourly for everything else. No lock-in contracts required. 90-day workmanship warranty. Australian Business Number (ABN) 17 121 459 734.

What our small-business IT support covers

Microsoft 365 & Google Workspace

Licence management, user provisioning, mailbox migrations (Gmail → Outlook or vice versa), Multi-Factor Authentication (MFA) rollout, Teams / Meet configuration, SharePoint / Drive structure, and ongoing admin.

User onboarding & offboarding

New-starter IT setup (laptop, accounts, software, phone, email). Secure offboarding when someone leaves — licence reclaim, data archive, password rotation, and access audit.

Hardware lifecycle

Procurement advice (no commission kickbacks), asset tracking, warranty management, workstation replacement planning, and end-of-life disposal with certified data destruction.

Network & Wi-Fi

Business-grade Wi-Fi design, structured cabling, Virtual Local Area Network (VLAN) separation, Virtual Private Network (VPN) for remote workers, and secure guest Wi-Fi. See our network service →

Backup & recovery

Experienced technician performing business computer service on server equipment in unknown suburb 1300. — With over 25 years of experience, our team provides comprehensive business computer service.

Cloud backup setup (Veeam, Acronis, Microsoft 365 backup), local Network Attached Storage (NAS) with offsite replication, restore testing, and disaster-recovery planning. See backup service →

Vendor & software liaison

We deal with your internet provider, your accounting software vendor, your POS system, your line-of-business app support — so you don’t spend a Tuesday morning on hold to Telstra.

Small-business IT pricing

Pick the model that fits your business. Switch at any time.

Pay-as-you-go: $150/hr remote, $180/hr on-site — all senior technicians, no junior rates.
Prepaid hours: 20 hours for $2,600 + GST (12-month expiry). 40 hours for $5,000 + GST. Use remote or on-site.
Managed IT retainer: from $88 + GST per user per month. Includes helpdesk, proactive monitoring, patch management, priority on-site response.
Project work: fixed-price quotes on migrations, office moves, new-site IT fit-outs, and major upgrades. Examples: Microsoft 365 migration from $1,400, 10-user office IT fit-out from $4,500.

All prices exclude GST. Written quotes provided before any work. No-fix-no-fee guarantee on diagnostic work.

How our small-business IT engagement works

Free IT review. A senior technician visits your office (metro) for a no-obligation 60-minute review. We map your current IT, identify risks, and give you a written scorecard.
Priority list. We agree on what’s urgent (e.g. backup), what’s important (e.g. Wi-Fi reliability), and what can wait. You set the pace and budget.
Work begins. Pay-as-you-go, prepaid, or managed — your call. All work documented, all rates disclosed up-front, no surprise invoices.
Quarterly review. Retainer clients get a quarterly IT health check, budget review, and roadmap update. Stay ahead of tech debt, compliance risk, and end-of-life hardware.

What makes us different:

No lock-in. Start with one job. Never call us again if you don’t want to.
Conflict-free procurement. We don’t earn commissions on hardware or software. Our advice is genuinely independent.
Senior technicians only. You’re not paying $180/hr for someone to Google the error message.

Small-business IT support FAQs

We're under 10 people. Is your service overkill?

No — about 60% of our small-business clients are under 10 people. The rates and service model scale down cleanly. Many sole traders use us for a few hours a year.

We already have an IT person. Can you just cover gaps?

Yes. Plenty of our clients have an internal IT-savvy staff member who handles the day-to-day. We’re their specialist backup for hard problems, after-hours cover, and holidays.

We're using cheap IT support from overseas. Why change?

Local language, local time zone, local accountability, Australian consumer and privacy law compliance, and the ability to dispatch a human to your office today. If those aren’t worth paying a bit more for, stay where you are — we’re honest like that.

Can you work with our existing cloud and software?

Almost certainly. We’re tool-agnostic — AWS, Azure, GCP, Microsoft 365, Google Workspace, Xero, MYOB, Reckon, HubSpot, Salesforce, any common Australian Line-of-Business application (LOB) system.

Do you have an SLA?

For retainer clients, yes: 4-hour response for critical issues, next-business-day for standard, documented monthly in a service report. For pay-as-you-go clients, we don’t offer a formal SLA but practically we respond in under 30 minutes in business hours.

How do you handle security and compliance for our business?

We follow the Australian Cyber Security Centre (ACSC)‘s ACSC’s Essential Eight cybersecurity baseline (Essential Eight) as a baseline and extend for industry-specific compliance (ISO/IEC 27001 information-security management standard (ISO 27001), Service Organization Control 2 audit (Security Operations Centre (SOC) 2), Australian Prudential Regulation Authority — Prudential Standard CPS 234 (APRA CPS 234), medical Practice Incentive Program). Happy to sign an NDA before we start.

Free resources

A curated list of free Australian resources we recommend to every client — no affiliate links, no referral commissions, just genuinely useful things we hand out over and over again.

♻️ Free e-waste and old computer recycling

Old PCs, laptops, monitors, printers, and cables should never go in the kerbside bin. Free drop-off points across Australia:

TechCollect — free drop-off for computers, printers, and accessories at 100+ sites nationally.
Officeworks Bring It Back — most electronics, plus toner cartridges and batteries. In every store.
MobileMuster — free mobile phone recycling at Australia Post, Officeworks, Optus, and Telstra.
B-cycle — free battery recycling (household, laptop, power tool) at over 4,000 locations.

Expert business computer tech support explaining solutions to a small business owner in unknown suburb 1300. — Our expert business computer tech support ensures you understand the solutions we implement.

We can also arrange secure wipe + certified destruction of drives before recycling — ask for quote.

🛡️ Report a scam, fraud, or cybercrime

Lost money or exposed credentials to a scam? Report it fast. These agencies are free and take action:

Scamwatch (ACCC) — national scam reporting. Helps warn other Australians.
ReportCyber (ACSC) — for cybercrime reports: hacking, ransomware, account compromise.
IDCARE — free identity and cyber support (1800 595 160) for individuals and small businesses.
Have I Been Pwned — free check if your email or password has been in a known breach.

🔐 Free password managers

Reusing passwords is the single biggest reason accounts get hacked. Use a password manager. Free, capable options:

Bitwarden — free tier covers unlimited devices, open-source, trusted by security pros.
Proton Pass — free tier from the Proton (Switzerland) team, also open-source.
KeePass — offline, file-based, rock solid for technical users.

Need help rolling one out for your whole family or team? See our cybersecurity service →

📡 Free NBN speed test & status

Start with our own tool — it’s built for Australian NBN connections and you get a written AI-generated report plus a shareable link:

Our NBN Speed Test & Report — free, three tests per day, generates a detailed report you can email to your provider. Our recommended starting point.
Speedtest by Ookla — run from a computer wired to your router, peak + off-peak, 3 runs each.
fast.com — Netflix’s tester. Great cross-check against Speedtest.
NBN Co address check — confirm your technology type (Fibre to the Premises (FTTP), Fibre to the Node (FTTN), Fibre to the Curb (FTTC), Hybrid Fibre Coaxial (HFC), FW, Sat).
ACCC Broadband Speeds report — independent data on which RSPs actually deliver their advertised speeds.

💾 Free backup and data tools

Cheap or free options for personal and small-business backup:

Windows: Built-in File History + Windows Backup. If you have Microsoft 365 Personal or Family, OneDrive already includes 1 TB — turn it on.
Mac: Time Machine + any external USB drive. Set and forget.
Cloud: Backblaze ($7 USD/month unlimited), Proton Drive (5 GB free), IDrive (10 GB free).
Disk imaging: Macrium Reflect Free (Windows). Creates a bootable full-disk image.

Small business with more than 5 users? See our managed backup service →

🧰 Free software alternatives to expensive tools

Before you pay for software, check if a free equivalent does the job:

Office: LibreOffice, OnlyOffice, or Google Docs.
PDF editing: Smallpdf, iLovePDF (free tiers cover most tasks).
Photo editing: GIMP, Photopea (browser-based Photoshop clone).
Video editing: DaVinci Resolve free version rivals paid editors.
Antivirus: Windows Security (built into Windows) is plenty for most home users. No need to pay Norton / McAfee.

📞 Australian tech support hotlines — the real ones

Bookmark these — scammers love to impersonate them, so you need to know the real numbers:

NBN Co: 1800 687 626 (residential) — but call your RSP first, not NBN Co directly.
myGov Help Desk: 132 307 (account and login issues).
Australian Taxation Office (ATO) scam hotline: 1800 008 540.
Identity & Cyber Support Service (1800 595 160) (IDCARE): 1800 595 160 — free identity theft support.
The Original PC Doctor: 1300 723 628 — for everything else.

If someone claiming to be from Microsoft, Telstra, or the ATO calls you first, it’s a scam. Hang up and call the real number back.

Related services we handle

We cover a wide range of related requests — including it support for small business, business it support, it support business, small business it services, managed it services for small business, outsourced it for small business, and microsoft 365 for small business. Whatever you searched to find this page, we can almost certainly help. Book an on-site visit or call us to check.